National Energy Ombudsmen Network NEON


The National Energy Ombudsman Network is:

The National Energy Ombudsman Network is:

- An independent European network,

- ombudsman and mediation services in the energy sector

- independent of the industry

- EC Directives 2009/72 and 73 (“Third Energy package”) and ADR Directive 2013/11

NEON’s 4 objectives:

1. To promote ADR in Europe in compliance with the recommendations of the Commission and EU Directives;

2. To encourage the protection and empowerment of energy consumers;

3. To represent its members at European level and to link up with European counterparts in the fields of energy and consumption;

4. To facilitate the exchange of information, experience and good practices between members.


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